Hospitality
Management
Hospitality:
Hospitality is the relationship
between guest and host. Specifically, this includes the reception and
entertainment of guests, visitors, special events, and other services for travelers
and tourists.
Exactly
learnt in Hospitality management:
Improve the necessary
supervisory skills
Provide superior customer
service.
Improve employee morale
·
Increased
professionalism
·
Preparation
for promotion
·
Empowerment
Career
prospects:
- Management Trainees in Kitchen
Management/ House Keeping in Allied Industry
- Customer Relation Executives in
Hotel and other Service Sectors
- Catering Executives or Chefs in
Hospitals, Institutions, and Cruise lines
- Food Craft Institutes
- Cabin Crew in National and
International Airlines
- Marketing/ Sales
Executive in Hotel
·
Self-Employment
- Entrepreneur
(Hospitalitypreneur)
- Freelance Consultants
- Catering Managers
- Facility Consultants
Exams and
Certifications:
Hotel Management Entrance examination is
conducted on Basis to provide admissions to various institutes and universities
offering hotel management courses. Minimum qualification required is 10+2 (%
varies for different institutes). NCHMCT – JEE, FHRAI, MAH-HM-CET, IITM, HIHT,
ITDC are the Hotel management entrance exams. The exam comprises of multiple choice questions on
current affairs, GK, English, Aptitude and Numerical Ability.
Skill(Technology) used in hospitality management:
Conclusion:
The
hotel industry is highly competitive and the right knowledge about customer
values and demands is essential to differentiate from competitors and gain
sustainable competitive advantage. Relationship marketing has increasingly
become more important, as this concept suggests more focus on retaining the
customer and creating a win- win situation with a long- term perspective. In
traditional marketing there is more focus on acquisition. Most importantly a
good balance between acquisition and retention directed to the right segments
is essential for future success.
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